Shipping policy
Shipping Policy
Thank you for shopping with ACUSNAP™. We’re committed to getting your order to you as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days, Monday through Friday, excluding weekends and holidays.
Once your order has shipped, you’ll receive a confirmation email containing your tracking information.
Delivery estimates begin after your order has been processed and shipped.
Shipping Within Canada
We ship across Canada.
- Free standard shipping on Canadian orders over $99 CAD.
- Orders under $99 CAD will be charged a shipping fee displayed at checkout.
- Delivery typically takes 2–5 business days after your order has shipped.
Delivery times may vary depending on your location and the shipping carrier.
Shipping to the United States
We proudly ship to customers across the United States.
U.S. shipping rates are displayed at checkout based on the value of your order. All applicable import duties are included in the shipping rate and prepaid by ACUSNAP™, so you will not be charged additional import duties upon delivery.
U.S. orders currently ship from Canada with tracking and typically arrive within 7–10 business days after dispatch. Customs processing or carrier delays may occasionally extend the delivery timeframe.
We know cross-border shipping costs are higher than we’d like. As ACUSNAP™ continues to grow, we’re actively exploring U.S. fulfillment options to make shipping faster and more affordable for our friends across the border. In the meantime, thank you for supporting your favourite Canadian hat company.
International Shipping
At this time, we offer limited shipping outside Canada and the United States.
Shipping availability and rates will be displayed at checkout where available. Unless otherwise stated at checkout, customers outside Canada and the United States are responsible for any applicable import duties, taxes, customs fees, brokerage charges, or other import-related costs.
ACUSNAP™ is not responsible for import charges assessed by the destination country or shipping carrier.
Shipping Delays
Delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, customs processing, high shipping volumes, holidays, or other circumstances outside our control.
We’ll always do our best to assist if your shipment experiences an unexpected delay.
Incorrect Shipping Information
Please review your shipping address carefully before placing your order.
ACUSNAP™ is not responsible for delays or delivery issues resulting from incorrect or incomplete information provided at checkout. If an order is returned because of an incorrect address, the customer may be responsible for the cost of reshipping it.
If you notice an error in your shipping information, contact us as soon as possible at support@acusnap.com. We cannot guarantee that changes can be made after an order has been processed or shipped.
Lost or Damaged Shipments
If your order appears to be lost in transit or arrives damaged, please contact us at support@acusnap.com as soon as possible. Include your order number and, for damaged shipments, photographs of the package and affected items.
We’ll work with the shipping carrier to investigate and help resolve the issue.
Contact Us
If you have any questions about shipping or your order, please contact us at support@acusnap.com.
